Because payments on Star Boostly are held safely by us and released only when work is delivered and approved, brands are protected at every step. This policy explains when refunds apply.
1. Before the creator accepts
If a creator declines or doesn't respond within the response window, any amount paid is fully refunded automatically.
2. After payment, before delivery
If the creator fails to deliver by the agreed deadline, the brand can cancel and receive a full refund of the amount held.
3. After delivery
- If the deliverable meets the brief, the brand approves it and payment is released — no refund applies.
- If the deliverable does not meet the brief, the brand can raise a dispute. Star Boostly will review the brief, the content, and the chat, and resolve by full refund, partial refund, or release.
4. Platform commission
On full refunds, the platform commission is also refunded. On partial resolutions, commission applies only to the released amount.
5. How refunds are paid
Refunds are returned to the original payment method via our payment provider, typically within 5–7 business days.
6. Contact
For any refund query, contact support@starboostly.com.